Cancellation and Refund Policy
Last Updated: January 2025
🎉 Hope AI is Currently Free!
All our services, including AI chat support, mental health assessments, and voice conversations (up to 10 minutes), are completely free. No payment or credit card required!
1. Our Current Service Model
Hope AI is committed to providing accessible mental health support to everyone. Our current service model includes:
💬 Free Text Chat
Unlimited text conversations with Hope AI and other AI personalities. No charges, no hidden fees.
🎙️ Free Voice Chat
10 minutes of free voice conversation with any of our AI agents. Experience natural, voice-based support.
📋 Free Assessments
Access to all mental health assessment tests including depression, anxiety, ADHD, and more - completely free.
2. Account Cancellation
Since our service is free, "cancellation" refers to deleting your account:
How to Delete Your Account:
- Log into your Hope AI account
- Go to Account Settings
- Click on "Delete Account"
- Confirm your decision
- Your account and data will be permanently deleted within 48 hours
⚠️ Important Note
Account deletion is permanent. Once deleted, your conversation history, assessment results, and all personal data will be permanently removed and cannot be recovered.
3. Future Paid Services
While Hope AI is currently free, we may introduce optional premium features in the future. If and when we do:
3.1 Refund Policy for Future Paid Services
- Trial Period: All paid services will include a 7-day free trial
- Money-Back Guarantee: 30-day money-back guarantee from the date of purchase
- Pro-rated Refunds: For monthly subscriptions cancelled mid-cycle
- No Questions Asked: Refunds within the guarantee period will be processed without requiring justification
3.2 How Future Refunds Would Work
Processing Time: Refunds will be processed within 5-7 business days
Refund Method: Refunds will be issued to the original payment method
Notification: You'll receive email confirmation when your refund is processed
4. Subscription Management (Future)
When paid subscriptions become available, you will be able to:
- Upgrade or downgrade your plan at any time
- Cancel your subscription with immediate effect
- Pause your subscription for up to 3 months
- Access your billing history and invoices
5. Usage Limits
Our free service includes reasonable usage limits to ensure quality service for all users:
- Voice chat: 10 minutes total per user
- Text chat: Subject to fair use policy
- Assessments: Unlimited access
6. Data Retention After Cancellation
When you delete your account:
- Personal data is deleted within 48 hours
- Anonymized aggregate data may be retained for service improvement
- Legal obligations may require us to retain certain data for specified periods
7. Exceptions to Refund Policy
In the future, refunds may not be available for:
- Services already consumed (e.g., completed therapy sessions)
- Violations of our Terms of Service
- Fraudulent or abusive behavior
- Requests made after the 30-day guarantee period
8. Contact Us
For questions about cancellation or our policies:
Email: support@myhopeai.com
Response Time: Within 24-48 hours
Support Hours: Monday to Friday, 9 AM - 6 PM IST
💚 Our Commitment
Whether free or paid, Hope AI is committed to transparency, fairness, and putting your mental health first. We believe in making mental health support accessible to everyone, which is why our core services remain free.