Privacy Policy
Last Updated: January 2025
Your Privacy is Our Priority
At Hope AI, we understand the sensitive nature of mental health information. We are committed to protecting your privacy and ensuring that your personal data remains secure and confidential.
1. Information We Collect
We collect information to provide you with the best possible mental health support experience:
1.1 Information You Provide
- Account Information: Email address, username, and password when you create an account
- Conversation Data: Messages and voice conversations with our AI agents
- Assessment Responses: Answers to mental health assessment tests
- Feedback: Any feedback or suggestions you provide
- Profile Information: Optional information like age range, location (country), and preferred topics
1.2 Information Collected Automatically
- Usage Data: How you interact with our services, including session duration and features used
- Device Information: Device type, operating system, browser type, and version
- Log Data: IP address, access times, and pages viewed
- Cookies: We use essential cookies to maintain your session and preferences
2. How We Use Your Information
We use your information solely to provide and improve our mental health support services:
- To provide personalized mental health support through our AI agents
- To generate relevant responses and recommendations
- To improve our AI models and service quality
- To ensure the safety and security of our platform
- To communicate important updates about our services
- To comply with legal obligations
3. Data Security
Industry-Standard Protection
We implement robust security measures to protect your data:
- End-to-end encryption for all communications
- Secure data storage with encryption at rest
- Regular security audits and vulnerability assessments
- Limited access controls for our team
- Compliance with healthcare data protection standards
4. Data Sharing and Disclosure
We take your privacy seriously and limit data sharing:
- We DO NOT sell your personal information
- We DO NOT share your data for advertising purposes
- We DO NOT provide your conversations to third parties
We may share information only in these limited circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect the rights, safety, or property of Hope AI, our users, or the public
- With service providers who help us operate our platform (under strict confidentiality agreements)
5. Voice Data Processing
When you use our voice chat features:
- Voice data is processed in real-time and converted to text
- We may use third-party speech recognition services (with appropriate data protection agreements)
- Voice recordings are not stored permanently unless you explicitly consent
- You can opt out of voice features at any time
6. Data Retention
We retain your data only as long as necessary:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion | To maintain your account |
| Conversation History | 90 days (unless you save) | To provide continuity of care |
| Assessment Results | 1 year | To track progress over time |
| Anonymous Analytics | Indefinitely | To improve our services |
7. Your Rights and Choices
You have control over your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a machine-readable format
- Opt-out: Unsubscribe from non-essential communications
- Restriction: Limit how we process your data
8. Children's Privacy
Hope AI is not intended for users under 18 years of age without parental consent. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18 without parental consent, we will delete that information promptly.
9. International Data Transfers
Your data may be processed in countries other than your country of residence. We ensure that any international data transfers comply with applicable data protection laws and implement appropriate safeguards.
10. Third-Party Services
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. Cookies and Tracking
We use only essential cookies necessary for the functioning of our service:
- Session Cookies: To maintain your login state
- Preference Cookies: To remember your settings
- Security Cookies: To prevent fraud and protect your account
We do not use advertising or tracking cookies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by:
- Posting a notice on our website
- Sending an email to registered users
- Updating the "Last Updated" date
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@myhopeai.com
- Website: myhopeai.com/contact
Data Protection Officer
For privacy-related inquiries, you can also contact our Data Protection Officer at: dpo@myhopeai.com